Ensures that service standards are kept at a high level for guests by maintaining the standards set in Spa SOPs and service standards, Vision Statement, Core Values and Brand Promises.
Maintains a fully staffed department by recruiting, interviewing, hiring, and training all staff.
Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
Assesses all employees progress continually, trains employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary.
Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques and surveys. Supervises and follows up on guest requests and comments.
Creates and implements an effective marketing and public relations strategy and business plan in a timely manner.
Ensures fiscal responsibility through efficient scheduling of staff and makes necessary changes to stay within budgetary guidelines.
Ensures the successful integration of the spa, recreation and fitness departments into the overall operations of the resort.
Ensures that the spa is successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all significant competitors.
Provides necessary financial information to corporate and the clients accounting department for accurate reporting of daily sales and financial performance.
Ensures that financial goals are attained by developing and implementing a retail sales plan. Establishes service and retail goals for staff and provides guidance on how to achieve them.
Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management.
Submits all paperwork and financial reporting in accordance with the company standards.
Develops and maintains accurate maintenance procedures and checklists through routine preventative maintenance and repair.
Maintains a monthly inventory of supplies, equipment, and products.
Assist with writing articles or press releases for the Spa when applicable.
Creates a team of service providers to meet all aspects of professionalism and service demands.
Ensures appropriate Spa supervisory coverage through use of a Manager on Duty (MOD) system.
Implements a strategy to contact conference groups and promotes spa services to attendees.
Please check the job post for complete details of the responsibilities for this job.